2nd Line IT Support (Remote Night Shifts)

Strong 2nd Line IT Support candidates required for a permanent opportunity working remotely on night shifts.
South Bedfordshire | Night Shifts | Remote | Eligible to gain NPPV3 level clearance

We're seeking x3 experienced 2nd Line IT Support's to join a fast-growing technology business. You'll support and optimise complex cloud and on-premise infrastructures, with a strong focus on Microsoft Azure, networking, and systems troubleshooting.

What you'll do:

- Maintain and troubleshoot Azure and hybrid environments
- Monitor, respond, and resolve incidents across critical systems
- Configure, optimise, and secure servers, VMs, networking & storage
- Automate tasks with scripting (PowerShell)
- Act as an escalation point across Service Desk tiers 1-3 (from basic triage to advanced infrastructure incidents)
- Deliver excellent customer service whilst ensuring SLA targets are met

What we're looking for:

- Azure administration skills (AZ-104/305, MS-700 certifications desirable)
- Exposure to 3rd line infrastructure support
- Knowledge of Windows Server, AD, M365, DNS, DHCP, Group Policies
- Experience with monitoring tools, endpoint management (Intune/Autopilot), ITIL-aligned Service Desk processes
- Problem-solving mindset, strong communication, and ability to mentor junior engineers

Perks & Benefits:

- Remote working
- 33 days' holiday (with the option to buy more)
- Pension, bonus scheme & death in service cover
- Enhanced maternity/paternity pay
- Cycle to Work, discounts, eye tests & wellbeing support
- Learning & development opportunities + active social calendar

Requirements:

- Able to obtain NNPV3 level clearance is essential
- Right to work in the UK
- Willing to work night shifts (remotely)

If you meet the requirements above and are keen to discuss this opportunity further, please apply now to be considered!