Sales Administrator

SF Recruitment have partnered with an organisation in Tyseley who are looking to recruit a Sales Administrator on a permanent basis. They are going through a period of growth and this role can offer development opportunities and progression.

Salary: £25,000-£26,000
Hours: full time Monday to Friday & weekend working on a rotation basis

Key Responsibilities
Showroom Customer Service
- Welcome visitors promptly, creating positive first impressions
- Provide initial guidance on product ranges and showroom layout, ensuring no customer is left unattended
- Support senior sales staff by managing initial enquiries, allowing them to focus on complex consultations
- Maintain showroom standards, ensuring displays are presentable and marketing materials stocked
- Assist with basic product demonstrations and information for customers during busy periods

Sales Administration & Order Processing
- Process sales paperwork accurately, ensuring smooth transition from sale to delivery
- Enter and maintain customer data in our CRM/OMS system with exceptional attention to detail
- Follow up on quotes, send additional information to prospects, and support the sales pipeline
- Liaise between showroom sales, warehouse, and delivery teams to provide customers with accurate updates
- Handle order amendments, special requests, and basic post-sale queries

Digital Customer Support
- Manage incoming telephone enquiries professionally, directing calls or resolving basic queries
- Respond to customer emails and online chat requests promptly
- Process online orders and marketplace sales (including eBay listings management)
- Update online order statuses and assist with delivery scheduling
- Support basic website content updates as required

Cross-Departmental Assistance
- Assist the Product Operations Director with administrative tasks and data entry
- Support social media and review management initiatives
- Help coordinate trade customer accounts and queries as our trade division develops
- Participate in team meetings and product knowledge training
- Contribute to continuous improvement of customer service processes