Service Delivery Analyst

Location: South Birmingham

Job Type: Full-Time

Work Arrangement: Office-Based

Our client, a well-established business in South Birmingham, is seeking an IT Support Technician to join their team.

Key Responsibilities:

• Resolve IT incidents and service requests efficiently
• Support audio-visual and video conferencing equipment
• Work collaboratively within a large IT support team
• Deliver exceptional customer service with a calm, professional approach
• Exercise problem-solving skills and sound judgment under pressure
• Write clear technical and user documentation
• Contribute to cross-functional project teams

Essential Skills & Qualifications:

• Strong IT troubleshooting and excellent communication skills
• Organised, detail-oriented, and customer-focused

Desirable Experience:

• Network technologies and mobile broadband support
• IT support in a commercial environment
• Microsoft Office, bespoke software, and ITIL v4
• Incident management tools and remote desktop support
• Mobile device and BYOD support