Claims Handler

SF Recruitment have partnered with a brilliant organisation in Droitwich who are looking to recruit a Claims Handler on a permanent basis. This role sits within a supportive team where full industry training will be provided.

Salary: £26,728
Hours: full time with 1/4 Saturdays. There is also an out of hours rota which you can choose to be part of

Responsibilities will include:



- Play a vital role in the team, assisting colleagues and the Team Leader as requested
- Co-operate and communicate with colleagues and management in a professional way, demonstrating effective teamwork and expected standards of behaviour
- Ensure daily activities are completed in the set timeframes as set down by Team Leader: First calls, Boards: Tonight/Arrivals/Departures
- Review and update your Weekly Board daily
- Regularly review @help inbox and team folder, colour coding and allocating/filing emails accordingly for self and team to action within SLAs
- Focused on the efficiency of the service: the right solution offered at the right time within SLAs. Getting it right first time
- Support with the Out of Hours Service
- Improve your own performance and the customer experience through regular call coaching, attending training sessions and sharing best practice
- Ensure any EODs or complaints are escalated to Team Leader within SLAs (where applicable)
- Be fully aware and competent in all Solutions and department processes, asking for help and support with any development areas
- Flexibility regarding Out of Hours phone to ensure covered
- Help cover holidays and sickness wherever possible
- Achieve/exceed individual KPIs and support others to achieve theirs
- 'Shut down' your computer each night; adhere and contribute to ESG initiatives