NOC Team Leader

NOC Team Leader - Network Operations - Bolton - £45,000

Location: Bolton (office-based)
Salary: £45,000

SF Technology is recruiting a NOC Team Leader for a growing managed services organisation in Bolton.

This role is focused on people, process, and service delivery within a Network Operations environment, not technical leadership.

The Role
You’ll take ownership of the day-to-day running of the NOC, ensuring the team operates effectively, SLAs are met, and customers receive a high standard of service.

Working alongside technical specialists, your focus will be on team leadership, operational performance, and continuous improvement.

Key Responsibilities
Lead, coach, and develop a team of NOC engineers
Oversee daily operations (tickets, incidents, escalations)
Drive SLA performance and structured processes
Improve customer experience and communication
Ensure smooth handovers and operational continuity
Produce operational and service reports
Embed best practices and support new tools/systems

Skills & Experience
Experience in a NOC, MSP, ISP, or service operations environment
Proven team leadership / mentoring experience
Strong understanding of incident management and SLAs
Customer-focused with excellent communication skills
Organised, process-driven, and able to manage multiple priorities

Technical:
Understanding of network operations / connectivity
Familiarity with Cisco or similar technologies beneficial
Deep technical expertise not required

Additional Info
Monday–Friday (40 hours)
Office-based in Bolton
Occasional flexibility required
Must meet UK residency requirements (5+ years) for security clearance

The Opportunity

A chance to shape and mature a growing NOC function, improve service delivery, and develop within a business investing in its operations team.